CEO Connection
Customer Experience Assessment
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As a CEO Connection Member, you receive an evaluation of the interactions your customers have with your company.
Better customer experiences directly leads to greater revenue growth, lower customer churn, and more engaged employees.
The CEO Connection Customer Experience Assessment powered by McorpCX provides you with an evaluation of the customer experience your company provides, how it compares to best-practices and a plan to to improve them:
- Identifies areas causing bad customer experiences
- Defines the path to improve your customer experience
- Provides opportunities to increase business through better customer experiences
Michael and his team help companies integrate digital and customer-centric innovation to improve business performance by transforming how they interact with customers. He is recognized by leading analysts as a digital transformation and customer experience thought leader and industry pioneer—he’s been named to multiple “Global CX Thought Leaders” lists such as Top 20 Customer Experience Leaders to Follow, Top 25 Customer Service Influencers, Top Customer Experience Influencers, and many others.