Jessica Word

CEO, Word & Brown Companies

Jessica Word is Chief Executive Officer (CEO) of the Word & Brown General Agency, the recognized leader in developing and distributing comprehensive health benefit plan models and insurance solutions through licensed brokers.

She was named CEO in December 2021, after serving more than eight years as General Agency President. Jessica’s lengthy and broad experience working across The Word & Brown Companies has given her great insight into different facets of the insurance industry. After working in departments across The Word & Brown Companies while in high school and college, she began her professional career as a renewal specialist with CHOICE Administrators, Word & Brown’s sister company, more than two decades ago.

Her experience includes executive management, sales, claims, benefits administration, and broker services. Her thorough understanding of the business led to the implementation of many process improvements to enhance both the broker and consumer experience in the past two decades.

Jessica is a passionate leader committed to empowering her community, and she believes in the transformative power of community. It is reflected through her roles on the California Chamber of Commerce (CalChamber) Board of Directors, which she joined in 2020, and her work with the Center for Leadership at California State University, Fullerton (CSUF). It is further reinforced through her involvement with the CSUF Titan Women’s Collective, which earned her an Excellence in Leadership Development award from CSUF’s College of Business and Economics, as well as her participation in the Orange County Market Region’s “Connected Women of Influence” event.